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General Information  IMPORTANT: Your order/invoice number is used for any and all reference to your order. You MUST hold on to your order/invoice - it is your receipt. Without a receipt, we WILL NOT accept any returns or exchanges. Protect and keep track of your invoice! DO NOT lose or dispose of your invoice! Technical Support is available between 10:00 a.m. and 5:00 p.m. Mon.-Fri. at 866-422-1847 or contact@pc-infinity.com. Technical Support toll-free. Purchase Orders are accepted from government and educational institutions at our discretion. By placing an order on our website you will be automatically added to our mailing list to receive periodic notification of our specials through E-mail. You may opt-out of our mailing list at any time. At NO time will any of your information be provided to any other lists or firms. We respect the privacy of our customers. You will not receive any "spam" as a result of joining our mailing list. Orders for in-stock,
unassembled items or parts, which are received before 12:00 noon EST, will ship according
to the shipping option selected. Not all parts are guaranteed in stock. Parts not in stock
are usually received in stock within 1-2 business days. Up to a 20% restocking fee may be charged on all merchandise returned for a refund. All cancelled orders will be assessed a $20 cancellation fee or some a restocking fee if applicable (special orders, already packaged orders, etc.). Shipping and Handling charges are non-refundable. International orders are accepted at our discretion. We will ship internationally if certain requirements are met by the customer. Call us for more information. Product prices and specifications are subject to change without notice. We do our best to be accurate, but occasionally mistakes do occur. We are not responsible for any typographical, photographic or technical errors.
Quality Control X-Infinity, inc. will try to make sure that all components (such as motherboards, CPU’s, memory and hard drives) are in operational condition prior to shipping. All motherboard and CPU kits will be tested and properly configured by X-Infinity, inc. technical staff. All complete systems will be tested and will go through at least a 72-HOUR BURN-IN PERIOD prior to shipping. Unless otherwise specified. The entire Assemble/Testing process can take up to 3-5 business days. Keep in mind: components can fail, and mistakes do happen. We will do our best to make sure that damaged, failed, and incompatible components are replaced in a timely and orderly fashion, but the customer must follow our policies to allow for this.
Warranty This policy may not be altered or amended in any manner, and the buyer, by accepting delivery of the goods described herein, accepts and agrees to abide by the terms and conditions contained herein. The ownership of all products shipped and sold from X-Infinity, inc. remains with X-Infinity, inc. . until all payments from the customer are cleared. No warranty for physically damaged items (which have cracks, missing pins, burn marks, etc.). Any items damaged by power surges, floods, brownouts, or other natural disasters are not covered by warranty. If any product is found to be abused, mishandled, modified or altered: all warranties will be voided. Items must be received by the X-Infinity, inc. RMA department before the last day of warranty. If a replacement is not available, X-Infinity, inc. reserves the right to replace with similar products of equal value or offer upgraded products at a minimum fee if the item has been discontinued from our product line. X-Infinity, inc. also has the right to repair the products. Warranty void without receipt or invoice. X-Infinity, inc. . accepts no liability with respect to any software or data contained in any product or parts sold by or returned to X-Infinity, inc.
Warranty Limitations Component tampering, misuse, or physical damage by purchaser voids all warranties. Warranty sticker and serial numbers must be in-tact on all merchandise. Repaired or replaced RMA items carry the original warranty of the product. Warranty and technical services cannot be extended for any customers. X-Infinity, inc. represents and warrants to purchaser that the goods fully comply with all material government laws and regulations applicable to the sale of the goods in the United States. NO WARRANTY NOT SET FORTH ABOVE IS EXPRESSED OR IMPLIED BY X-Infinity, inc. , AND X-Infinity, inc. EXPRESSLY DISCLAIMS THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. The manufacturer warranty limitations apply to all products sold by X-Infinity, inc. . X-Infinity, inc. reserves the right to repair or replace items with those of equivalent specifications. All individual parts sold by X-Infinity, inc. have a limited warranty against manufacturing defects for a period of 12 months, unless otherwise specified. Assembled systems have up to a 3-YEAR PARTS/up to 3-YEAR LABOR WARRANTY- diagnostic and repair labor. If the manufacturer’s warranty period for the product is longer than that of I X-Infinity, inc. , the manufacturer’s RMA department will handle the service.
System
Specific Warranty All complete systems built by X-Infinity, inc. carry UP TO a 3 year parts & labor warranty. No warranty is on-site unless otherwise specified. All barebone systems carry UP TO a 3 year parts & labor warranties. All motherboard combos carry UP TO 3 year parts & labor warranties. RMA may be given on defective parts, but not to exceeding the warranty date. All warranty systems are to be repaired and diagnosed by X-Infinity, inc. only, any repairs performed by someone other than X-Infinity, inc. will void warranty in its entirety. Barebone systems and Motherboard Combos will be tested as much as possible before shipping, however, the customer is assumed to be knowledgeable and able to assemble a system on his/her own without assistance. A complete system is a system that may be completely tested before being shipped. It must include a motherboard, processor, processor fan, case, memory, hard drive, CD-ROM, video card, sound card, and an operating system (all essential components). Systems built and tested without an operating system will carry reduced warranty coverage (strictly hardware coverage ONLY!). Repairs that are not hardware related on any system purchased without an operating system will be done also at the customer's expense.
Parts Warranty CPU (OEM) 90 days, unless otherwise specified. The following items carry Manufacturer’s Warranty: Monitors, Hard Drives, Printers, and Scanners. The following items carry 90-day warranty unless otherwise specified by manufacturer: Motherboard Combos, Barebone Systems, Memory, CD-ROM’s, Keyboards, Mice, Power Supply, and Cases.
Refunds All refunds are at X-Infinity, inc. discretion. This does not include freight, shipping and handling, or rush charges. TIME LIMITS:
OTHER LIMITS:
PROCEDURE FOR RETURNING FOR CREDIT:
Credits and refunds are handled by our Billing/Accounting Department. All refunds and/or credits will either be placed back on the customer’s credit card, or sent to the customer in the form of a company check. The refund process may take 1-10 business days to confirm and complete after all goods are received. System sales may be cancelled during the assembly and testing process, however all system cancellations will be assessed a cancellation fee. All returns on all items, including complete systems, must be in original sellable condition, with all original packing, manuals, and software. All returns on all items, including complete systems, may be a subject to a 10-20% restocking fee.
If you believe that the product you received is defective and your warranty has not expired, you must to obtain a return merchandise authorization by contacting our support/RMA department 866-422-1847 X-Infinity, inc. will cover under X-Infinity, inc. Warranty any product for at least 30 days from the day customer receive a merchandise. A replacement of the same or equal item will be shipped to the customer within 1-15 business days after the item is received. X-Infinity, inc. is responsible for exchange of product under warranty, if the manufacturer is refusing to cover the warranty for the product(s) it produced. If the manufacturer warranty for the product(s) is over but product still under warranty with X-Infinity, inc. (dealer warranty), X-Infinity, inc. will cover these items. The pre-approved RMA/invoice number must be marked clearly on the outside of the shipping box. X-Infinity, inc. reserves the right to inspect and test all returned products: no replacement or exchange will be granted if the returned products were found to meet the functionality of manufacturer’s specifications. If this case should occur, the customer shall be responsible for all return shipping charges on the products that must be returned to the customer. All RMA items must be in original sellable condition, with all original packing materials, manuals, software and cables. All RMA items must be shipped freight pre-paid by the customer. The customer must pay for any desired insurance on the package. X-Infinity, inc. is not responsible for any losses or damages in transit. X-Infinity, inc. is NOT responsible for any package lost during shipping when shipped to X-Infinity, inc. X-Infinity, inc. will always insure packages shipped to customer and is responsible for delivery of the package(s). RMAs will be shipped back
to the customer via UPS ground or US Mail. Express shipping will be will be at additional
cost. In the case of the item returned being functional, returned in error by customer,
return freight must be paid for by the customer. Customer is responsible for proper packaging of RMA returns, X-Infinity, inc. voids all warranties on items that are insufficiently or inaccurately packaged. The following packaging guidelines must be met:
Discrepancy and Shipping
Damage For wrong items, missing items, shipping damage or other discrepancy, customer should report to RMA department within 48 hours. We will not be responsible for any discrepancy reported beyond 48 hours. Customer is responsible for paying any freight charge caused by refused shipment or unclaimed goods. In case of a discrepancy,
Please note that a discrepancy is impossible with small, expensive items such as CPUs, memory, etc. We triple check these items before shipping. X-Infinity, inc. will make every effort to deliver on time however, I X-Infinity, inc. shall not be liable for late shipments.
Customer Responsibility Customer is responsible for holding and keeping track of all invoices on customer's account! Original invoice should never leave customer's possession - only copies should be used for returns. Customer should inspect all packages for damage and discrepancies upon receipt. For wrong items, missing items and shipping damages, customer should report to RMA department within 48 hours. Any claims after this will not be honored. Always inspect each item for physical damage, missing documentation and driver disks. Customer should always provide a detailed and specific description of problems for defective items. For any defective equipment you must call the RMA department for an RMA #, which must be present on package next to shipping label, otherwise it will be refused. Purchaser is presumed to have qualified and knowledgeable technical ability to diagnose and pinpoint problem sources when buying parts or barebone systems or motherboard combos. X-Infinity, inc. technical support will provide help where available, but is discouraged to teach customers basic diagnostics and step-by-step installations.
Consequential Damages
and Limitations X-Infinity, inc. shall not be liable for any failure to perform or delay in performing any of its obligations when such failure or delay is due to circumstances beyond its reasonable control including, without limitations, any act of God, war, strike, riot, fire, flood, earthquake, lock-out, late or non-delivery by suppliers, shortage or unavailability of materials, components or transportation facilities, or act, refusal to act, regulation, order or intervention of any governmental authority. Under no circumstance shall X-Infinity, inc. be liable for any special, indirect, incidental or consequential damages of any kind or nature whatsoever, including, without limitation: lost goodwill, lost resale profits, loss of data or software, work stoppage or impairment of the goods and whether arising out of breach of any express or implied warranty, breach of contract, tort (including negligence), strict product liability or otherwise, even if advised of the possibility of such damage could have been reasonably foreseen, except or lye in case of personal injury where and to the extend applicable law requires such liability. The laws of the State of Florida, in which X-Infinity, inc. shall govern the rights and obligations of the parties under this agreement. |